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In order to constantly improve the levels of service and quality ScriptSwitch provides to its customers, we recently asked all of our Primary Care Trust and Local Health Board customers to rate their experience as a ScriptSwitch customer.
We received an excellent response rate and I would like to thank all who took the time to complete the survey. The feedback provided has given us a valuable insight into what our customers really think and will enable us to build this into our future business plans.
Survey Results
The survey asked questions about key areas of our business that you may come into contact with, these included Sales, Customer Services, Medicines Management and your views overall of our performance.
Below you will find a brief overview of the results from the survey.
Overall Performance
- 89% feel valued as a customer
- 86% believe that we understand their issues
- 86% feel that we are responsive to enquiries
- 100% have never raised a formal complaint
Sales
Customer Services
Medicines Management Team
Over the coming months we will be working to identify specific actions and objectives as a result of the survey, these will then be delivered as part of our Customer Service Plan for 2009/2010. Our plan already includes conducting an annual survey to ensure that we continue to canvas your feedback and understand your expectations from our business.
If you would like to request a summarised copy of our Customer Service Plan please contact
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22 June 2009 |
